HomeCasa Step-by-step help center article from internal notes
Turn internal notes or a solved ticket into a clear help center article: a direct answer up top, numbered steps, troubleshooting and metadata so customers can actually find it. Designed for ChatGPT, Claude, Gemini and Microsoft Copilot. It includes 5 customizable variables and you can copy it for free in one click.
Beginner · Text · Pending editorial review
Prompt
Act as a technical writer who specializes in help centers and knowledge bases, focused on customers solving their problem on the first try.
Context:
- Task or problem the article covers: {{topic}}
- Product or service: {{product}}
- Reader profile: {{reader}}
- Team steps or internal notes: {{steps}}
- Common customer mistakes or questions: {{issues}}
Deliverables:
1. A title phrased the way customers search (a question or "How to…") and 2-3 alternatives.
2. A 2-sentence direct answer at the top that works on its own for search engines and AI assistants.
3. Prerequisites (permissions, plan, device), if any.
4. Numbered steps: one action per step, exact button and menu names in bold, and [SCREENSHOT: what to show] markers where an image helps.
5. Expected result: how the customer knows it worked.
6. A "If something is not working" section with each common issue, its likely cause and the fix.
7. 3-5 suggested related articles and a closing line with the contact route if the issue persists.
8. Metadata: slug, a 150-character meta description and 5 alternative search terms customers use.
Constraints:
- Use only the button names, menus and steps in my notes. If one is missing, write [FILL IN] instead of guessing.
- Short sentences, no internal jargon, reading level suited to a {{reader}}.
- If the notes are contradictory or incomplete, ask me before writing.
Format: a paste-ready Markdown article, followed by the metadata in a table.How to use it
- Paste your team’s notes or the transcript of a well-solved ticket. 2. Follow the article’s steps yourself in the product and fix any button names. 3. Add the suggested screenshots and publish.
Usage example
Topic: how to download an invoice · Product: booking software for clinics · Reader: beginner · Common issue: button missing because user is not an admin.
Sample output
How to change the payment method on your subscription
Alternatives: "How do I update my card?" · "Change subscription card"
You can change your payment method under Settings > Billing > Payment method. Only the account owner can do this.
Before you start
- You need to be the account owner.
Steps
- Open the app and tap Settings.
- Go to Billing.
- Tap Payment method, then Edit.
[SCREENSHOT: Payment method screen with the Edit button highlighted]
- Enter your new card details and tap [FILL IN: save button name].
Result: your new card shows as the active payment method.
If something isn't working
| Issue | Likely cause | Fix |
|---|---|---|
| Card declined | 3D Secure authentication wasn't completed | Approve the prompt in your banking app, then try again |
| You can't see Payment method | Your user isn't the account owner | Ask the account owner to make the change |
Metadata
- Slug: change-subscription-payment-method
- Meta description: Change the card on your subscription in three steps from Settings > Billing, and what to do if 3D Secure declines it…
Key facts
- Category
- Customer service · FAQs
- Output type
- Text
- Level
- Beginner
- Designed for
- ChatGPT, Claude, Gemini and Microsoft Copilot
- Verified in
- Pending editorial verification
- Variables
- Article topic, Product or service, Reader profile, Steps or internal notes and Common issues
- Language
- English
- Price
- Free, no sign-up
- Updated
- Nov 7, 2026
Frequently asked questions
Why open with a two-sentence direct answer?
Many customers only read the first lines, and search engines and AI assistants often quote that passage. Putting the answer up top means the article resolves more questions.
Can I use it to translate existing articles?
It is better to run this prompt in each language from the same notes and check that button names match the localized interface.
What is this prompt for?
Turn internal notes or a solved ticket into a clear help center article: a direct answer up top, numbered steps, troubleshooting and metadata so customers can actually find it.
Which AI tools does it work with?
It is designed for ChatGPT, Claude, Gemini and Microsoft Copilot. We have not verified it in these tools yet, so results may vary between them.
How do I customize the prompt?
Click “Customize” and fill in the variables (Article topic, Product or service, Reader profile, Steps or internal notes and Common issues). The text updates instantly and you can then copy it in one click. Values are stored only in your browser.
Do I need experience to use it?
No. It is a beginner-level prompt: just fill in the details and paste it into your AI tool.
Is this prompt free?
Yes. Every HomeCasa Prompts prompt is free, with no sign-up or subscription. You can also use them in professional projects.
Can I trust the AI output?
Treat it as a high-quality draft: always check data, figures and important claims before publishing or making decisions.