Prompts to handle complaints, write FAQs, support scripts and empathetic replies.
6 prompts
Customer service
Write the system instructions for a support chatbot: scope, knowledge base rules, tone, escalation triggers for human handoff, privacy, sample conversations and test cases.
ChatGPT · Claude · Gemini · Microsoft Copilot
View promptCustomer service
Tell affected customers about an outage or service incident: a main message with a no-excuses apology, updates, a social version, a support macro and a follow-up once it is resolved.
ChatGPT · Claude · Gemini · Microsoft Copilot
View promptCustomer service
A support script to de-escalate an angry customer by phone or chat, offer options within your authority and escalate to tier 2 with a warm handoff so they never have to repeat themselves.
ChatGPT · Claude · Gemini · Microsoft Copilot
View promptCustomer service
Turn internal notes or a solved ticket into a clear help center article: a direct answer up top, numbered steps, troubleshooting and metadata so customers can actually find it.
ChatGPT · Claude · Gemini · Microsoft Copilot
View promptCustomer service
Build a library of canned responses for your support team: one macro per contact reason, variants, personalization fields, internal notes and clear rules for when to use them.
ChatGPT · Claude · Gemini · Microsoft Copilot
View promptCustomer service
Write an empathetic, solution-focused reply to a customer complaint that acknowledges the problem and offers a fix.
ChatGPT · Claude · Gemini · Microsoft Copilot
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