HomeCasa Prompts

Clear shipping and returns page for your online store

Write your store’s shipping and returns page: a highlighted summary, rates and delivery times table, step-by-step returns, refunds, exceptions, an FAQ and short lines for product page and checkout. Designed for ChatGPT, Claude, Gemini and Microsoft Copilot. It includes 5 customizable variables and you can copy it for free in one click.

Beginner · Text · Pending editorial review

Designed for:

Prompt

Act as an e-commerce copywriter who specializes in policy pages that customers understand at first read and that cut down support tickets.

Context:
- Store and product type: {{store}}
- Countries or regions shipped to: {{regions}}
- Shipping rates, methods and times: {{shipping}}
- Returns policy (window, who pays return shipping, item condition, refund method): {{returns}}
- Excluded items or special conditions: {{exceptions}}

Deliverables:
1. A summary box at the top with 4-5 key points (processing time, free shipping if any, return window, how refunds are issued).
2. Shipping section: a table by zone (method, cost, estimated business days), order processing time, tracking, what happens if nobody is home, and customs and duties for international orders.
3. Returns section: numbered steps to return an order, the window, required item condition and who pays return shipping.
4. Refunds and exchanges: when and how money is returned, and how to request a different size or color.
5. Damaged or wrong items: what to do and how soon to report it.
6. Exceptions and FAQ: 8 common questions with short answers.
7. Microcopy: one line for the product page, one for the cart and one for checkout.
8. Consistency review: contradictions or gaps in my data.

Constraints:
- Rules differ by market. In the US there is no general federal right to return online purchases, but the FTC Mail Order Rule requires shipping within the time you state (or 30 days if you state none) and notifying customers of delays; in the EU, distance purchases carry a legal 14-day right of withdrawal. Flag anything in my data that may conflict with the rules of the markets I serve.
- Do not invent rates, times or conditions: use [FILL IN].
- Recommend having the final text reviewed by legal counsel.
- If key information is missing, ask me first.

Format: a publish-ready Markdown page with headings, a shipping table and the FAQ at the end.

How to use it

  1. Gather your real carrier rates and delivery times before you start. 2. Fix any contradiction the consistency review points out. 3. Publish the page and link it from the site footer, product pages and order confirmation email.

Usage example

Store: kids’ clothing · Regions: United States and Canada · Shipping: $5.95, free over $60, 3-5 business days · Returns: 30 days, free return label · Exceptions: underwear.

Sample output

At a glance

  • We process orders in [FILL IN] business days.
  • Free shipping in the contiguous US on orders over $50.
  • You have 30 days to return.
  • Refunds go back to your original payment method.

Shipping

ZoneMethodCostEstimated time
Contiguous USStandard$4.95 (free over $50)3-5 business days
Alaska and HawaiiStandard$9.955-8 business days

Returns

  1. Email us at [FILL IN: email] with your order number within 30 days of delivery.
  2. We'll send you return instructions and the address.
  3. Send the item back unused and in its original condition. Return shipping is on you unless the item is defective.

Exception: for hygiene reasons, we can't accept opened products or products with a broken seal.

Consistency review

  • ⚠️ No order processing time given. Under the FTC Mail Order Rule you must ship within the time you state (or 30 days if you state none) and notify customers of delays, so add a real number.
  • ⚠️ Is free shipping over $50 available in Alaska and Hawaii? [FILL IN]

Microcopy

  • Product page: "Free shipping over $50 · 30-day returns"

…

Key facts

Category
E-commerce · Online stores
Output type
Text
Level
Beginner
Designed for
ChatGPT, Claude, Gemini and Microsoft Copilot
Verified in
Pending editorial verification
Variables
Store and product, Shipping regions, Rates, methods and times, Returns policy and Exceptions
Language
English
Price
Free, no sign-up
Updated
Nov 7, 2026

Frequently asked questions

Am I legally required to accept returns?

It depends on where you sell. In the US there is generally no federal requirement, but your stated policy must be honored; in the EU, online buyers have a legal 14-day right of withdrawal. Check the rules for each market.

What should a returns page always include?

The return window, item condition, who pays return shipping, how and when refunds are issued, and any exclusions. Clear answers to these points prevent most return-related tickets.

What is this prompt for?

Write your store’s shipping and returns page: a highlighted summary, rates and delivery times table, step-by-step returns, refunds, exceptions, an FAQ and short lines for product page and checkout.

Which AI tools does it work with?

It is designed for ChatGPT, Claude, Gemini and Microsoft Copilot. We have not verified it in these tools yet, so results may vary between them.

How do I customize the prompt?

Click “Customize” and fill in the variables (Store and product, Shipping regions, Rates, methods and times, Returns policy and Exceptions). The text updates instantly and you can then copy it in one click. Values are stored only in your browser.

Do I need experience to use it?

No. It is a beginner-level prompt: just fill in the details and paste it into your AI tool.

Is this prompt free?

Yes. Every HomeCasa Prompts prompt is free, with no sign-up or subscription. You can also use them in professional projects.

Can I trust the AI output?

Treat it as a high-quality draft: always check data, figures and important claims before publishing or making decisions.

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